Terms & Policies

Inbound Payment & Cancellation Policies

Payment Policies

Inbound Open Group Tour Packages

  1. Deposit fees for Inbound Open Group Tour packages will be RM350.00 per person.

  2. The remaining full payment for Open Group Tour package is due 30 days before departure.

  3. Juta Amora Escape & Travel reserves the right to cancel the booking shall no full payment is not received within the stipulated time. Any refund amount for subsequent payment after booking fee will be subjected to Juta Amora Escape &Travel Payment Terms & Conditions.

Inbound Private Tour Packages

  1. The deposit fee for Inbound Private Tour packages will be RM100.00 per person.

  2. An additional admin fee of RM20.00 per person per way will be imposed for each successful booking if the customer chooses to book the flight ticket with Juta Amora Escape & Travel. The flight ticket fare is due immediately at the time of booking.

  3. The customer is obligated to make the full payment for their tour packages 30 days before the trip departure.

  4. Juta Amora Escape & Travel reserves the right to cancel the booking if full payment is not received within the stipulated time. Any refund amount for subsequent payment after the booking fee will be subject to Juta Amora Escape & Travel Payment Terms & Conditions.

Cancellation Policies

Booking & Refund

  1. Any booking cancellation for Open Group Tour and Private Tour Packages is subject to the cancellation policy, and the refunded amounts are summarized in Table 1.0 below.

  2. Any refunded amount (if applicable) will be credited to the customer's bank account within 7 working days after the trip cancellation request is accepted.

  3. The customer is not entitled to any refund for flight booking cancellations.

Table 1.0
Days before depatureLess than 15 daysBetween 15 - 30 daysMore than 30 days
Initial deposit refund0% (non refundable)0% (non refundable)0% (non refundable)
Subsequent deposit refund0%50%100%

Changing/Modifying Trip/Package Date

Booking & Refund

  1. If the customer decides to make a change to the travel date or modify trip, please note that any additional charge is bound to Table 2.0

Table 2.0
Days before depatureDescription
Less than 30 daysRestricted
More than 30 daysRM 100 + Package Price Difference

Outbound Payment & Cancellation Policies

Payment Policies

Situation A - Deposit is made LESS than 45 days before depature

  1. The deposit fee must be paid within 24 hours after receiving the quotation to confirm the booking. The deposit amounts are as per Table 4.0.

  2. Customers are required to settle the remaining outstanding amount stated in the invoice immediately. Juta Amora Escape & Travel has the full right to cancel the booking if the payment is not made within the specified time.

Situation B - Deposit is made between 45 to 75 days before departure

  1. The deposit fee must be paid within 3 days after receiving the quotation to confirm the booking. The deposit amounts are as per Table 4.0.

  2. The final payment should be made no less than 45 days before departure. Juta Amora Escape & Travel has the full right to cancel the booking if the payment is not made within the specified time.

Situation C - Desposit is made MORE than 75 days before depature

  1. Deposit fee need to be paid within 7 days after receiving quotation to confirm the booking. The deposit amount are as per table 4.0 .

Table 3.0
DateDetailsInstallment amount
7/5/2023Deposit 1 personRM 500
28/5/2023Installment 1RM 1700
28/6/2023Installment 2RM 1700
28/7/2023Installment 3RM 1700
28/8/2023Installment 4RM 1700
  1. If the booking is paid before the 15th day in the calendar month, the first installment would be due on the 26th day of the same calendar month.

  2. If the booking is paid after the 15th day in the calendar month, the first installment would be due on the 26th day of the following calendar month.

  3. The installment amount is computed as the Total Package Amount (as per the invoice) minus the initial deposit fee paid, divided by the number of months allowed.

  4. Customers will receive the installment payment schedule from Amora Escape & Travel within 24 hours after completing their initial deposit.

  5. The final installment should be made no less than 45 days before departure. Amora Escape & Travel has the full right to cancel the booking if the payment is not made within the specified time.

  6. The customer is responsible for complying with the installment plan as outlined in paragraphs 1 - 6.

Table 4.0
Package price (RM/person)Deposit amount per per
Below RM 1000RM 250.00
Between RM 1000 - RM 3999RM 500.00
Above RM 4000RM 1000

Payment Schedule Summary

Table 4.0.1
Days before depature< 45 days45-75 days> 75 days
Initial deposit per personRM 250, RM 500, RM 1000RM 250, RM 500, RM 1000RM 250, RM 500, RM 1000
Installment amount (RM)--Outstanding amount divided by month remaining
Final payment24 hours after booking comfirmationNo less than 45 days before depatureNo less than 45 days before depature

Installment policy

Installment = Full Package Price - Initial Deposit / Remaining Month

Booking

5 June 2023 (Kashmir 1 pax)
Amount = RM 5000

Deposit

Deposit paid (RM1000)

Installment

RM 5000 - RM 1000
5 Month = RM 800

Final payment

17 October 2023 (45 days before)

Travel Date

1 December 2023

  1. If the customer decides to make a change to the travel date or modify trip, please note that any additional charge is bound to Table 2.0

Table 5.0
Installment NoInstallment DateInstallmentamount per person
126 June 2023RM 800
226 July 2023RM 800
326 August 2023RM 800
426 September 2023RM 800
517 October 2023RM 800

Cancellation policy

  1. Any canceled booking is subject to the cancellation policy, and the refunded amounts are summarized in Table 6.0.

  2. Any refunded amount (if applicable) will be credited to the customer's bank account within 7 working days after the trip cancellation request is accepted.

Table 6.0
Days before depature< 30 days30 - 45days46 - 90days> 90days
Initial Deposit Refund0%0%40%60%
Subsequent payment Refund0%50%100%100%

Changing/Modifying Trip/Package Date

Table 7.0
Days before travel dateChange fee (per person
< 45 daysRestricted. No changes allowed
45 - 74 daysRM 150 + Package price difference
> 75 daysRM 100 + Package price difference

Outbound Private Tour Payment Policies

  1. The deposit fee for Outbound Private Tour packages will be the same as shown in Table 4.0.

  2. An additional admin fee of RM20.00 per person per way will be imposed for each successful booking if the customer chooses to book the flight ticket with JutaAmora Escape & Travel. The flight ticket fare is due immediately at the time of booking.

  3. Any quoted flight fare (both domestic and international) needs to be paid together with the deposit fee.

  4. Any subsequent payments for meals, pocket wifi deposit, travel insurance, and other related services/products must be paid upon receiving the invoice.

  5. The customer is obligated to make the full payment for their tour packages 30 days before the trip departure.

  6. Juta Amora Escape & Travel reserves the right to cancel the booking if full payment is not received within the stipulated time. Any refund amount for subsequent payments after the booking fee will be subject to Juta Amora Escape & Travel Payment Terms & Conditions.

Outbound Private Tour Cancellation Policies

  1. Any booking cancellation for Outbound Private Tour Packages is subject to the cancellation policy, and the refunded amounts are summarized in Table 6.0.

  2. Any refunded amount (if applicable) will be credited to the customer's bank account within 7 working days after the trip cancellation request is accepted.

  3. The customer is not entitled to any refund for flight booking cancellations.

Outbound Private Tour Changing/Modifying Trip/Package Date

  1. If the customer decides to make a change to the travel date or modify trip,please note that any additional charge is bound to Table 8.0.

Table 8.0
Days before travel dateChange fee (per person)
Less than 30 daysRestricted. No changes allowed
More than 30 daysRM 100 + Package Price Difference

Please contact us shall you have any inquiries in regards to terms and policies of payment and refund.

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