Terms & Policies

Inbound Payment & Cancellation Policies

Payment Policies

Inbound Open Group Tour Packages

  1. Deposit fees for Inbound Open Group Tour packages will be RM350.00 per person.

  2. The remaining full payment for Open Group Tour package is due 30 days before departure.

  3. Juta Amora Escape & Travel reserves the right to cancel the booking shall no full payment is not received within the stipulated time. Any refund amount for subsequent payment after booking fee will be subjected to Juta Amora Escape &Travel Payment Terms & Conditions.

Inbound Private Tour Packages

  1. The deposit fee for Inbound Private Tour packages will be RM100.00 per person.

  2. An additional admin fee of RM20.00 per person per way will be imposed for each successful booking if the customer chooses to book the flight ticket with Juta Amora Escape & Travel. The flight ticket fare is due immediately at the time of booking.

  3. The customer is obligated to make the full payment for their tour packages 30 days before the trip departure.

  4. Juta Amora Escape & Travel reserves the right to cancel the booking if full payment is not received within the stipulated time. Any refund amount for subsequent payment after the booking fee will be subject to Juta Amora Escape & Travel Payment Terms & Conditions.

Cancellation Policies

Booking & Refund

  1. Any booking cancellation for Open Group Tour and Private Tour Packages is subject to the cancellation policy, and the refunded amounts are summarized in Table 1.0 below.

  2. Any refunded amount (if applicable) will be credited to the customer's bank account within 7 working days after the trip cancellation request is accepted.

  3. The customer is not entitled to any refund for flight booking cancellations.

Table 1.0
Days before depature Less than 15 days Between 15 - 30 days More than 30 days
Initial deposit refund 0% (non refundable) 0% (non refundable) 0% (non refundable)
Subsequent deposit refund 0% 50% 100%

Changing/Modifying Trip/Package Date

Booking & Refund

  1. If the customer decides to make a change to the travel date or modify trip, please note that any additional charge is bound to Table 2.0

Table 2.0
Days before depature Description
Less than 30 days Restricted
More than 30 days RM 100 + Package Price Difference

Outbound Payment & Cancellation Policies

Payment Policies

Situation A - Deposit is made LESS than 45 days before depature

  1. The deposit fee must be paid within 24 hours after receiving the quotation to confirm the booking. The deposit amounts are as per Table 4.0.

  2. Customers are required to settle the remaining outstanding amount stated in the invoice immediately. Juta Amora Escape & Travel has the full right to cancel the booking if the payment is not made within the specified time.

Situation B - Deposit is made between 45 to 75 days before departure

  1. The deposit fee must be paid within 3 days after receiving the quotation to confirm the booking. The deposit amounts are as per Table 4.0.

  2. The final payment should be made no less than 45 days before departure. Juta Amora Escape & Travel has the full right to cancel the booking if the payment is not made within the specified time.

Situation C - Desposit is made MORE than 75 days before depature

  1. Deposit fee need to be paid within 7 days after receiving quotation to confirm the booking. The deposit amount are as per table 4.0 .

Table 3.0
Date Details Installment amount
7/5/2023 Deposit 1 person RM 500
28/5/2023 Installment 1 RM 1700
28/6/2023 Installment 2 RM 1700
28/7/2023 Installment 3 RM 1700
28/8/2023 Installment 4 RM 1700
  1. If the booking is paid before the 15th day in the calendar month, the first installment would be due on the 26th day of the same calendar month.

  2. If the booking is paid after the 15th day in the calendar month, the first installment would be due on the 26th day of the following calendar month.

  3. The installment amount is computed as the Total Package Amount (as per the invoice) minus the initial deposit fee paid, divided by the number of months allowed.

  4. Customers will receive the installment payment schedule from Amora Escape & Travel within 24 hours after completing their initial deposit.

  5. The final installment should be made no less than 45 days before departure. Amora Escape & Travel has the full right to cancel the booking if the payment is not made within the specified time.

  6. The customer is responsible for complying with the installment plan as outlined in paragraphs 1 - 6.

Table 4.0
Package price (RM/person) Deposit amount per per
Below RM 1000 RM 250.00
Between RM 1000 - RM 3999 RM 500.00
Above RM 4000 RM 1000

Payment Schedule Summary

Table 4.0.1
Days before depature < 45 days 45-75 days > 75 days
Initial deposit per person RM 250, RM 500, RM 1000 RM 250, RM 500, RM 1000 RM 250, RM 500, RM 1000
Installment amount (RM) - - Outstanding amount divided by month remaining
Final payment 24 hours after booking comfirmation No less than 45 days before depature No less than 45 days before depature

Installment policy

Installment = Full Package Price - Initial Deposit / Remaining Month

Booking

5 June 2023 (Kashmir 1 pax)
Amount = RM 5000

Deposit

Deposit paid (RM1000)

Installment

RM 5000 - RM 1000
5 Month = RM 800

Final payment

17 October 2023 (45 days before)

Travel Date

1 December 2023

  1. If the customer decides to make a change to the travel date or modify trip, please note that any additional charge is bound to Table 2.0

Table 5.0
Installment No Installment Date Installmentamount per person
1 26 June 2023 RM 800
2 26 July 2023 RM 800
3 26 August 2023 RM 800
4 26 September 2023 RM 800
5 17 October 2023 RM 800

Cancellation policy

  1. Any canceled booking is subject to the cancellation policy, and the refunded amounts are summarized in Table 6.0.

  2. Any refunded amount (if applicable) will be credited to the customer's bank account within 7 working days after the trip cancellation request is accepted.

Table 6.0
Days before depature < 30 days 30 - 45days 46 - 90days > 90days
Initial Deposit Refund 0% 0% 40% 60%
Subsequent payment Refund 0% 50% 100% 100%

Changing/Modifying Trip/Package Date

Table 7.0
Days before travel date Change fee (per person
< 45 days Restricted. No changes allowed
45 - 74 days RM 150 + Package price difference
> 75 days RM 100 + Package price difference

Outbound Private Tour Payment Policies

  1. The deposit fee for Outbound Private Tour packages will be the same as shown in Table 4.0.

  2. An additional admin fee of RM20.00 per person per way will be imposed for each successful booking if the customer chooses to book the flight ticket with JutaAmora Escape & Travel. The flight ticket fare is due immediately at the time of booking.

  3. Any quoted flight fare (both domestic and international) needs to be paid together with the deposit fee.

  4. Any subsequent payments for meals, pocket wifi deposit, travel insurance, and other related services/products must be paid upon receiving the invoice.

  5. The customer is obligated to make the full payment for their tour packages 30 days before the trip departure.

  6. Juta Amora Escape & Travel reserves the right to cancel the booking if full payment is not received within the stipulated time. Any refund amount for subsequent payments after the booking fee will be subject to Juta Amora Escape & Travel Payment Terms & Conditions.

Outbound Private Tour Cancellation Policies

  1. Any booking cancellation for Outbound Private Tour Packages is subject to the cancellation policy, and the refunded amounts are summarized in Table 6.0.

  2. Any refunded amount (if applicable) will be credited to the customer's bank account within 7 working days after the trip cancellation request is accepted.

  3. The customer is not entitled to any refund for flight booking cancellations.

Outbound Private Tour Changing/Modifying Trip/Package Date

  1. If the customer decides to make a change to the travel date or modify trip,please note that any additional charge is bound to Table 8.0.

Table 8.0
Days before travel date Change fee (per person)
Less than 30 days Restricted. No changes allowed
More than 30 days RM 100 + Package Price Difference

Please contact us shall you have any inquiries in regards to terms and policies of payment and refund.

Hubungi pihak kami untuk informasi lanjut dan persoalan berkaitan apa jua pakej percutian.

Making Travel Easy

*We will respond in less than 1 hour during office hours Monday to Friday (9:00 am - 4:00 pm), Saturday (9:00 am - 12:00 pm), and the next day if you contact us outside of office hours. When you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster and safer experience and for advertising purposes.

Copyright © JUTA AMORA ESCAPE & TRAVEL SDN. BHD. (202301025345 (1519268-H). All right reserved. Privacy Policy

Borang Online Amora Escape
Isikan borang ini dan ianya akan terus dihantar ke email kami.
Tempah Pakej / Package Inquiry
Kami akan respon kurang dari 1 jam pada waktu pejabat Isnin-Jumaat (9.00am-4.00pm), Sabtu (9.00am-12.00pm) & keesokkan harinya sekiranya anda berhubung diluar waktu pejabat.